People are at the heart of everything we do. Our core principles influence the way we run our service and the way we deliver care – we call it ‘person centred care’.
We provide personal care and support in ways which promotes active participation and delivers positive outcomes for our customers.
Fit for our purpose
We are constantly examining our services to ensure that we continue to deliver care excellence, encouraging feedback from customers, their relatives and friends.
We provide a package of care, which contributes to your overall personal and healthcare needs and preferences. This means co-operating with other services and professionals to give you the highest level of independence possible.
We ensure that your needs and preferences are thoroughly assessed from the start. We are committed to providing care that is designed around both your existing and potential future needs, ensuring that the care we provide has the flexibility to respond to changing circumstances.
We’re passionate about providing the very best care possible and committed to continuous improvement in the level of the care we offer.
We’re totally committed to helping our people be the best they can be, personally and professionally – through a continuing programme of staff training and development.