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24 August 2018

Community Care Team are Outstanding

Staff from Care at Home in Yeovil have been praised for their outstanding care service in a recent inspection by the Care Quality Commission.

Over 100 local people receive care in their own homes by the staff in the Yeovil office which received an overall rating of ‘Good’.

The two day inspection took place in June and focused on a variety of areas including safety, management and how responsive the staff are.

A total of 25 care staff work at the office which is part of Altogether Care, a Dorset based care provider which is family owned.

Care skills and knowledge were also praised along with staff’s ability to build relationships with their service users.  The report also stated that dignity and privacy were respected at all times and the Manager of the Yeovil office was open and approachable.

The report also highlighted that systems are in place to monitor the quality of the service and to respond to concerns and complaints and to learn from issues raised and that people received effective care and support from staff who had the skills and knowledge to meet their needs.

Caitlin Hughes, Manager of Care at Home in Yeovil said,

“We are all delighted to receive such a positive result of our recent inspection. We may be a small team but we deliver a big service.  We do our best to offer the best possible care service to local residents in their own homes and we respect that each person is an individual with different requirements”.

Photo L-R: Lisa Charles-Field, Caitlin Hughes, Zoe Jone, Helen Lambden

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Some recent day to day activities