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2019 in Review: A Reflection from The Chairman

Having just bid farewell to the last decade and ushered into the next, I found myself musing over what Altogether Care LLP (ATC) had achieved in the last 10 years and what it might achieve in the next 10 years.

Looking back over the last decade, I derive great satisfaction from ATC’s organic growth, marked by the optimisation of our care home buildings, the rapid expansion of our Care at Home business and the significant increase in our neighbourhood customer base. This has enabled us to move up from a local business enterprise to a much larger regional enterprise that is now delivering the resources necessary for further expansion in the next decade.

Traditionally business logic would argue that the sole purpose of any business is to make a sensible profit to sustain its safe operation. While this is an important financial metric, ATC’s Board of Members judge it to be a narrow image of our business that constrains how we see our role in society. It is their view that while ATC must always strive for success in a business sense, it should not necessarily be expressed only in financial terms without any focus on the pastoral side of our care work and the well-being of our staff.

While it is uncertain what the UK’s future will look like outside the European Union, I have every confidence that our great nation will grasp the nettle and make Britain a powerhouse again. However, following Brexit, the government’s immigration policy will likely have a negative impact on the ability of the NHS and social care providers, such as ourselves, to recruit sufficient UK staff to replace EU staff upon whom we have become increasingly reliant.

With the above in mind, ATC needs to have an increasingly positive and progressive influence on the care sector over the next ten years. We must also recognise that we cannot grow the business without large numbers of good employees with a passion for care work and the right skill sets. Our business strategy must therefore be progressively shaped around the lives of our employees and service users and what makes their work and lives worth living. This will require a change in our thinking, remembering also that our care workers are both internal players and the company’s representatives in the community.

No doubt this will require more investment in our work force and society in general to help ATC build upon the institution that is its family business. To serve this purpose, the Board will, I am sure, wish to think beyond our business portfolio and make more room for investment in our employee’s empowerment, emotional engagement, values-based leadership, and related social contributions. In short, our employees, service users and society should not be an afterthought but must be placed at the core of our business plan.

In the next decade, I would expect ATC to continue to be a high-performing and growth minded business, which consistently meets services users’ needs and adds value by; providing satisfying jobs for our employees and by forging relationships with a network of suppliers and business partners, who can provide resources for improvement in such areas as, assistive technologies, innovation around service delivery and cost efficiencies wherever possible. Moreover, we should seek public approval for what ATC is and does by aligning our business objectives more closely with social values and reflecting this in our marketing approach.

In conclusion, only by thinking of ATC as a social institution, with strong family values, fantastic work culture, vibrant workplace environment and a as meritocracy offering a real chance for self-improvement and career success can we expect to attract and retain superior employees with a calling for care.

I firmly believe that in the immediate future ATC should place social logic alongside financial logic as a guiding principle for its market analysis, recruitment and retention, education, training, employment policy, and managerial decision making. This I feel will add another exciting dimension to our service that is significant, or more so, than commercial success alone.

It continues to be an immense pleasure for me to work with so many dedicated people who make a huge difference to the quality of older peoples’ lives.

Happy New Decade.

Brian Westlake

January Can Be the Loneliest Month for Older People

Research carried out by the Co-op revealed that for people of all ages, January is the month when they are most likely to experience loneliness. And it’s easy to see why: cold weather, short days and fewer opportunities to get out and meet people. ‘Blue Monday’ is the notorious 3rd Monday in January that is thought to be the most depressing of the year.

Now imagine how that feels for an older person living on their own. They may have been one of the more fortunate ones that had company and attention over Christmas. Then, once the New Year is in, everyone’s back to their normal routine and may be preoccupied with how to pay for the festivities just gone.

It’s easy to assume that we’ve done our bit by popping in to see an elderly relative or neighbour over the holiday period. And these visits are valued. It’s just that it’s hard if this is followed by weeks of seeing nobody.

Loneliness has a major impact on wellbeing, so how can wellbeing be improved in January?

In our care homes we ensure that people are kept occupied all year round with activities and are surrounded by people in a sociable environment. The question is, how this approach can be applied to people who receive care at home. It’s certainly much harder when it relies on busy people being able to find a few hours here and there in a busy life.

The reality is that people in residential care are less likely to experience loneliness and can enjoy better mental wellbeing as a result. There are activities such as puzzles, games, singing and visits arranged. Care homes can also look after other aspects that contribute to wellbeing such as eating a nutritious diet and taking regular exercise.

For many, a care home offers a more sociable environment compared to living at home, which can promote better health and wellbeing – in January and throughout the year.

Contact us at 01305 206 140 or email contact@altogethercare.co.uk for more information about our services and care homes.

It’s Time for Unpaid Caregivers to Recharge their Batteries

‘Batteries not included’ used to be common wording on the packaging of Christmas gifts. Years ago, when shops were shut for the whole of the holiday period, this could cause problems. Partially discharged batteries were pulled out of torches, remote controls and who knows what else to extract the few final hours of energy from them. Toys could be played with and new gadgets used.

Being an unpaid caregiver at Christmas, whether you’re providing care for a family member or friend, can feel a lot like being one of those batteries. Your resources have been slowly drained over the year and you’re called on to give up one more burst of energy to hold everything together over the holiday. When it’s all over, you’re left feeling as flat as a bottle of fizz uncorked since Christmas Eve.

Burnout

Your batteries are not so easy to replace. January means back to normal, and back to the routine of daily unpaid care duties. Little wonder that December and January are the months when many caregivers experience burnout. That final burst over Christmas, when there is so much else to take care of on top of the care duties, took the last bit of energy.

It’s easy to convince yourself that everything will be fine once you’re back into the normal routine, but is it healthy? Everyone needs a break – carers more than anybody, especially if you work full-time alongside providing care for a loved one. But, of course, you’re responsible, and you’re taking care of somebody who is important to you. You can become trapped by feeling guilty if you take some time out.

Respite Care

It’s important to take some time out to look after yourself. After all, if your health fails, who will take over your caring duties in the longer term? Fortunately, you have options.

Respite care can be either residential or day care and is available at Altogether Care’s three Dorset care homes. It can allow you to take some time off to rest and look after yourself. It can also provide a welcome break from routine in a safe and caring environment for your loved one. A few days or a week can make all the difference and leave you feeling refreshed and recharged.

If you don’t wish to leave your loved one at all, Altogether Care’s Care at Home team are also on-hand to assist with your daily care duties, by lifting some of the work off from your shoulders when you need it most. Our Care at Home staff can help you with flexible day care assistance, getting out and about, help throughout the night or domestic support.

Contact us at 01305 206 140 or email contact@altogethercare.co.uk for more information about our services and care homes.

Some recent day to day activities